This Privacy Policy applies to all services provided by 92bat through the website 92bat.biz and any associated mobile interfaces. By creating an account or using any 92bat service, you confirm that you have read and accepted this policy. If you have questions at any point, contact us at support@92bat.biz.
1. Who We Are
92bat is an online gaming and betting platform operated exclusively at 92bat.biz and designed specifically for players in Pakistan. When we refer to "92bat", "we", "us" or "our" in this document, we mean the entity responsible for operating the 92bat platform and processing the personal data of its registered players.
As the data controller, 92bat is responsible for deciding how and why personal data is collected and processed. We take that responsibility seriously. This Privacy Policy sets out exactly how we exercise it — what we collect, why we collect it and what protections we put in place to keep it safe.
If you need to reach us about any privacy matter, the contact details are provided in Section 13 at the end of this document.
2. Data We Collect
92bat collects personal data in two main ways — data you provide directly and data collected automatically when you use the platform. Here is a full breakdown of both categories:
2.1 Data You Provide Directly
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | At registration and during KYC verification |
| Contact Data | Mobile number, email address | At registration |
| Payment Data | Easypaisa / JazzCash account number, bank account details, Visa/Mastercard card identifier | When making a deposit or withdrawal |
| Verification Documents | CNIC copy, selfie photo for liveness verification | During account verification on request |
| Support Communications | Messages sent to 92bat support via email or live chat | When you contact support |
| Responsible Gaming Preferences | Deposit limits, self-exclusion settings, session time preferences | When you configure these settings in your account |
2.2 Data Collected Automatically
When you access and use 92bat, certain technical data is collected automatically through your device and browser. This includes:
- Device and technical data — device type, operating system, browser type and version, screen resolution.
- Usage data — pages visited on 92bat, games played, session duration, betting history, feature interactions.
- Network data — IP address, approximate geographic location (city-level, not precise location), internet service provider.
- Transaction logs — timestamps, amounts and methods for all deposits, withdrawals and bets placed.
- Cookie data — session identifiers, preference settings and analytics data. See Section 6 for full cookie details.
92bat does not collect your full payment card number. Card transactions are processed through PCI-DSS compliant payment processors. We only store a masked identifier (e.g., last four digits) to allow you to identify your registered payment method.
3. How We Use Your Data
Every piece of data 92bat collects is used for a specific, documented purpose. We do not collect data speculatively or hold information we do not use. The table below sets out each purpose and the data involved:
| Purpose | Data Used |
|---|---|
| Account creation and management | Identity data, contact data |
| Age and identity verification (KYC) | Identity data, verification documents |
| Processing deposits and withdrawals | Payment data, identity data, transaction logs |
| Fraud prevention and security monitoring | Network data, usage data, transaction logs, device data |
| Customer support | Contact data, support communications, account data |
| Responsible gaming tools | Responsible gaming preferences, usage data, transaction logs |
| Legal and regulatory compliance | Identity data, transaction logs, verification documents |
| Platform improvement and analytics | Usage data, device data, cookie data (aggregated and anonymised) |
| Referral programme administration | Contact data, referral activity logs, commission records |
| Promotional communications (with consent) | Contact data, usage data (for relevance) |
92bat does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated systems flag an account for security review, a member of our team evaluates the case before any action is taken.
4. Legal Basis for Processing
Each use of your personal data on 92bat is backed by one of the following legal bases:
- Contract performance — processing necessary to deliver the services you signed up for, including account management, game access and payment processing. Without this data, 92bat cannot operate your account.
- Legal obligation — processing required to comply with anti-money laundering (AML) regulations, age verification requirements and financial record-keeping laws.
- Legitimate interests — processing for fraud prevention, platform security and service improvement, where these interests do not override your privacy rights.
- Consent — processing for promotional communications and non-essential analytics cookies. You can withdraw consent for these at any time without affecting any other aspect of your 92bat account.
5. Sharing Your Data
92bat does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. We share data only in the following limited and necessary circumstances:
5.1 Payment Processors
When you make a deposit or withdrawal, your payment details are shared with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT transfers, or the card network for Visa/Mastercard transactions. These processors are contractually bound to protect your data and use it only for processing your specific transaction.
5.2 Identity Verification Providers
During account verification, identity documents and selfie images may be processed by a third-party KYC (Know Your Customer) verification service. This provider acts under our instructions and is prohibited from using your data for any other purpose.
5.3 Legal and Regulatory Disclosure
92bat may be required to disclose personal data to law enforcement agencies, financial intelligence units or regulatory bodies in response to a valid legal request. We will notify you of such disclosures where we are legally permitted to do so.
5.4 Analytics Providers
Aggregated, anonymised usage data — with all personally identifying information removed — may be shared with analytics partners to help us understand how the platform is used and where improvements can be made. This data cannot be traced back to any individual player.
Any third party that receives data from 92bat is bound by contractual data processing agreements that require them to maintain standards equivalent to those described in this Privacy Policy. We do not allow third parties to use your data for purposes beyond those specified in those agreements.
6. Cookies and Tracking Technologies
92bat uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a plain-language explanation of each type:
6.1 Essential Cookies
These cookies are necessary for the platform to function. They maintain your login session, remember your game preferences and keep your account secure during a session. You cannot opt out of essential cookies while using 92bat — without them, the platform cannot work.
6.2 Analytics Cookies
These cookies collect anonymised data about how players navigate 92bat — which pages are visited most, how long sessions last and where players encounter difficulties. We use this information to improve the platform. Analytics cookies are non-essential and can be declined through your browser settings.
6.3 Preference Cookies
These remember your settings — such as display preferences or recently played games — so you do not have to reconfigure them every time you log in. They are optional and can be cleared through your browser at any time.
6.4 Managing Cookies
Most browsers allow you to control cookies through their settings menu. Disabling non-essential cookies will not prevent you from using 92bat, though some personalisation features may be less convenient. Instructions for managing cookies are available in your browser's help section.
7. Data Security
Protecting your personal data is something 92bat invests in seriously — not just as a policy commitment but as a practical engineering priority. The following measures are in place to protect your data at all times:
TLS Encryption in Transit
All data transmitted between your device and 92bat servers is encrypted using TLS 1.2 or higher, preventing interception.
Encryption at Rest
Personal data stored on 92bat servers is encrypted using AES-256. Even in the event of an unauthorised server access, data remains unreadable.
Access Controls
Access to personal data is restricted to 92bat staff who require it to perform their role. Access is logged and audited regularly.
Regular Security Reviews
92bat conducts periodic security assessments to identify and address potential vulnerabilities before they can be exploited.
Two-Factor Authentication
2FA is available on all 92bat accounts, adding an extra layer of protection beyond your password.
Breach Notification
In the unlikely event of a data breach affecting your account, 92bat will notify you as quickly as practicable via your registered contact details.
While 92bat implements strong technical safeguards, you also play a role in protecting your account. Keep your password confidential, do not share your login credentials and contact 92bat support immediately if you suspect unauthorised access.
8. Data Retention
92bat retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law and regulation. The following retention principles apply:
- Active account data — retained throughout the period your account remains active and in use.
- Transaction records — financial transaction data, including deposit and withdrawal records, is retained for a minimum of five years following the transaction date, in line with financial regulations applicable to payment service activities.
- KYC verification data — identity documents and verification records are retained for a minimum of five years following account closure to meet anti-money laundering compliance requirements.
- Support communications — retained for a period of three years from the date of the last communication to assist with dispute resolution.
- Analytics data — aggregated, anonymised usage data with no personally identifying content may be retained indefinitely for platform improvement purposes.
- Closed account data — following account closure, personal data not subject to regulatory retention requirements is securely deleted within 90 days.
If you request deletion of your data before the end of a mandatory retention period, we will restrict the processing of that data to the minimum necessary to meet our legal obligations. You will be informed of this at the time of your request.
9. Your Privacy Rights
As a 92bat player, you have the following rights regarding your personal data. You can exercise any of these rights at any time by contacting support@92bat.biz:
Right of Access
Request a copy of all personal data 92bat holds about you. We will provide this within 30 days of your request.
Right to Rectification
Request correction of inaccurate or incomplete personal data held by 92bat at any time.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements. We will inform you of any data we are required to keep and why.
Right to Restrict Processing
Request that 92bat limits how your data is processed while a query or complaint is being investigated.
Right to Data Portability
Request a copy of your personal data in a structured, machine-readable format where technically feasible.
Right to Object
Object to the processing of your data for legitimate interest purposes, including any profiling for personalisation. We will review your objection and respond within 30 days.
To exercise any of the above rights, email support@92bat.biz with the subject line "Privacy Request – [Type of Request]". We will verify your identity before processing your request and aim to respond within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the extended timeframe.
10. Children's Privacy
92bat strictly prohibits users under the age of 18 from registering or using the platform in any capacity. We do not knowingly collect personal data from individuals under 18.
If 92bat identifies that an account has been created by someone under 18, the account will be immediately closed, all balances forfeited and any personal data collected in connection with that account will be deleted as quickly as technically possible. If you have reason to believe a minor has created an account on 92bat, please notify us immediately at support@92bat.biz so we can investigate and act.
11. Third-Party Links
The 92bat platform may contain links to third-party websites or services for informational purposes. Once you leave 92bat and arrive at a third-party site, this Privacy Policy no longer applies. Third-party sites have their own privacy policies which 92bat has no control over.
We recommend reviewing the privacy policy of any third-party site before providing personal information there. 92bat is not responsible for the privacy practices or content of external websites.
12. Updates to This Privacy Policy
92bat reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, platform features or legal requirements. When we make material changes to this policy, we will notify active players through one or both of the following methods:
- An in-platform notification displayed when you next log in to your 92bat account.
- An email to your registered address, at least 7 days before the changes take effect.
The date at the top of this policy always reflects when it was most recently updated. Continued use of 92bat after a policy update takes effect constitutes acceptance of the revised terms. If you do not agree with an update, you must stop using 92bat and may request account closure before the effective date of the change.
We encourage you to review this page periodically to stay informed about how 92bat handles your personal data.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise a privacy right or need to report a concern about how your personal data is being handled, please contact the 92bat privacy team:
Email: support@92bat.biz
Subject line for privacy requests: "Privacy Request – [Type of Request]"
Our team operates on Pakistan Standard Time (PKT). We aim to respond to all privacy enquiries within 2 business days and to complete privacy requests within 30 days. For urgent matters involving suspected data breach or unauthorised account access, please mark your message as URGENT.
For responsible gaming support and self-exclusion tools, visit the Responsible Gaming page. For full platform rules including bonus and withdrawal conditions, see our Terms and Conditions.